Privacy Policy

LAKSIDDH SYSTEMS LLP ("LAKSIDDH", "we", "us", or "our") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, protect, retain and delete information when you visit laksiddh.com, communicate with us, create an account, purchase or use our services, or otherwise interact with LAKSIDDH.

This policy applies to our websites, customer portals, business email services, domain-related services, cloud and hosting services, SaaS products, communication solutions, software services and other services that reference this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

1.1 Information You Provide

• Name and business contact information.
• Email address and telephone/mobile number.
• Business name, designation and business details.
• Billing and transaction information.
• Domain registration information.
• Account credentials and authentication information.
• Support requests and communications.
• Information submitted through forms, applications or service requests.

1.2 Service and Technical Information

We may collect technical information required to operate, secure and improve our services, including IP address, browser type, device information, operating system, approximate location derived from IP address, timestamps, access logs, diagnostic information and security events.

1.3 Communications and Email Data

When you use our business email, communication or messaging services, information necessary to deliver, secure, maintain and support those services may be processed. Depending on the service, this may include email addresses, message metadata, delivery information, bounce information, complaint information, attachments and message content.

We do not sell customer email content or personal information for advertising purposes.

2. How We Use Information

We process information for legitimate business and service purposes, including:

• Providing and operating requested services.
• Creating and managing customer accounts.
• Processing orders, payments and billing.
• Registering and managing domains.
• Providing business email and communication services.
• Providing hosting, cloud, backup and infrastructure services.
• Providing customer support.
• Sending transactional and service-related communications.
• Sending marketing communications where permitted and appropriately consented to.
• Preventing fraud, abuse, spam, phishing and other misuse.
• Monitoring service security and reliability.
• Improving our products and services.
• Complying with applicable legal, regulatory and contractual obligations.
• Establishing, exercising or defending legal claims.

3. Legal Basis and Consent

Where applicable, we process personal information on the basis of consent, performance of a contract or requested service, compliance with legal obligations, legitimate interests, or another lawful basis available under applicable law.

Where consent is used as the basis for processing, you may withdraw that consent subject to applicable law and contractual or legal requirements. Withdrawal of consent does not affect processing that was lawfully performed before withdrawal.

4. Cookies and Similar Technologies

We may use cookies, local storage, session technologies and similar technologies to operate our website, maintain security, remember preferences and understand website usage.

Where required by applicable law, non-essential cookies or similar technologies will be used only with appropriate consent.

5. Third-Party Service Providers

We may use trusted third-party providers to operate our business and deliver services. Depending on the service, these providers may include infrastructure providers, payment processors, domain registrars, email delivery providers, analytics providers, security providers, communication platforms and cloud service providers.

These providers may process information on our behalf or independently according to their applicable terms and privacy policies.

Examples may include Amazon Web Services and Amazon Simple Email Service (AWS SES), where used by LAKSIDDH.

6. Amazon SES and Email Delivery

LAKSIDDH may use Amazon Simple Email Service (AWS SES) to send or receive certain business or transactional email. Email delivery infrastructure may process information required for delivery, security, abuse prevention, bounce/complaint handling and service operation.

AWS may process and retain certain information according to its applicable terms, service documentation and privacy practices. LAKSIDDH remains responsible for configuring its use of third-party services appropriately for its intended processing.

7. WhatsApp, Meta and Communication Services

Where LAKSIDDH provides WhatsApp, messaging or other communication-related services, information may be processed through third-party platforms and APIs required to provide those services.

Such services may be subject to additional terms, privacy notices, platform policies and data-processing requirements imposed by the relevant provider.

Customers are responsible for ensuring that they have the necessary rights, notices, permissions and lawful basis to upload, transmit or otherwise process information belonging to their users, contacts or customers through such services.

When a customer connects a WhatsApp Business account to LAKSIDDH, we may process business account information, phone number information, messaging information, delivery information and other information necessary to provide the requested communication services. Such information is processed on behalf of the customer and is used to operate, secure, maintain and support the connected service.

8. Information Sharing

We may disclose information:

• To service providers necessary to operate our services.
• To domain registries, registrars or related providers when required for domain services.
• To payment processors and financial institutions for transactions.
• To communication and messaging providers when required by a requested service.
• To professional advisers where reasonably necessary.
• To law enforcement, regulators or government authorities where legally required.
• In connection with a merger, acquisition, restructuring or transfer of business assets, subject to applicable law.

We do not sell personal information as a business model.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss or destruction.

Depending on the service, safeguards may include access controls, authentication, encryption in transit, secure configuration, backups, logging, monitoring, firewalling, vulnerability management and other security controls.

No internet-connected system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, preventing abuse and complying with legal obligations.

Different categories of information may have different retention periods.

11. International Processing

Some service providers used by LAKSIDDH may process information in countries other than India. Where applicable, we take reasonable steps to use appropriate contractual, technical and organizational safeguards for such processing.

12. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to request access, correction, deletion, withdrawal of consent, information about processing, or other rights available under applicable law.

To submit a privacy or data request, contact:

Email: support@laksiddh.com

13. Children's Information

Our services are intended for businesses and general users capable of entering into legally binding arrangements. We do not knowingly request personal information from children in circumstances where doing so is prohibited by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices, security or content of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The latest version will be published on this page with an updated effective or revision date.

16. Contact Us

For privacy, data protection or personal information questions, contact:

LAKSIDDH SYSTEMS LLP
India
Email: support@laksiddh.com
Website: https://laksiddh.com