Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of websites, products and services provided by LAKSIDDH SYSTEMS LLP ("LAKSIDDH", "we", "us", or "our").

By accessing our website, creating an account, purchasing a service or using a LAKSIDDH service, you agree to these Terms and any service-specific terms that apply.

If you do not agree with these Terms, you must not use the applicable service.

1. Our Services

LAKSIDDH may provide technology products and services including, without limitation:

• Domain registration and domain management.
• Business email hosting.
• Cloud and web hosting.
• Backup and disaster recovery services.
• Business communication and messaging solutions.
• WhatsApp-related software and integrations.
• Software development and SaaS solutions.
• AI and automation solutions.
• Managed IT and infrastructure services.
• Other technology services introduced from time to time.

Specific services may have additional service descriptions, pricing, acceptable-use requirements, service-level commitments or contractual terms.

2. Eligibility and Account Information

You must provide accurate and current information when creating an account or purchasing services.

You are responsible for maintaining the confidentiality of account credentials and for activities performed through your account unless caused by our proven security failure.

You must promptly notify us if you believe that your account or credentials have been compromised.

3. Acceptable Use

You must use LAKSIDDH services only for lawful purposes.

You must not use our services to:

• Conduct unlawful, fraudulent or deceptive activities.
• Send spam or unsolicited bulk communications.
• Conduct phishing, impersonation or credential theft.
• Distribute malware, ransomware, viruses or malicious code.
• Attempt unauthorized access to systems or accounts.
• Interfere with networks, infrastructure or service availability.
• Infringe intellectual property, privacy or other rights.
• Distribute illegal content.
• Abuse email, messaging or communication infrastructure.
• Use services to facilitate attacks against third parties.
• Operate services in a manner that creates unreasonable security, legal or reputational risk.

We may suspend or terminate services where we reasonably believe that a customer or user is violating these Terms, applicable law, third-party provider requirements or acceptable-use policies.

4. Email and Messaging Services

Customers using email or messaging services are responsible for the content they send, receive, store or transmit.

Customers must maintain appropriate permission and lawful basis for communications to their recipients and must provide legally required unsubscribe, opt-out or consent mechanisms where applicable.

We may enforce sending limits, rate limits, content restrictions, account verification requirements or other controls necessary to protect our infrastructure and third-party delivery providers.

5. Domain Registration

Domain registrations are subject to the policies and requirements of the relevant domain registry, registrar and applicable dispute-resolution procedures.

Registration of a domain does not guarantee permanent ownership. Domain availability, renewal, transfer, suspension and deletion are subject to applicable registry and registrar rules.

Customers are responsible for providing accurate domain registration information and maintaining required contact details.

6. Payments and Billing

Fees for services are displayed or communicated through the applicable ordering process, quotation or service agreement.

Customers are responsible for paying applicable charges, taxes, renewal fees, usage charges and other agreed amounts.

Failure to pay may result in suspension, restriction or termination of the relevant service, subject to applicable law and the specific service terms.

7. Renewals

Certain services may renew automatically where expressly enabled or agreed. Customers are responsible for reviewing renewal terms and maintaining valid payment information.

Domain names may have separate renewal rules imposed by registries and registrars.

8. Customer Content

Customers retain ownership of content they lawfully submit to LAKSIDDH services, subject to the rights necessary for us and our service providers to host, process, transmit, back up and otherwise provide the requested service.

Customers are responsible for ensuring that their content does not violate applicable law, third-party rights or these Terms.

9. Third-Party Services

Some LAKSIDDH services may depend on third-party providers, including cloud infrastructure, payment processors, registrars, email delivery providers, communication platforms and APIs.

Availability and functionality of such services may be subject to the provider's own terms, policies, limitations and outages.

10. Security

We implement reasonable security measures appropriate to our services. Customers are responsible for securing their accounts, credentials, applications, integrations and content.

No online service can guarantee absolute security or uninterrupted availability.

11. Backups and Disaster Recovery

Where backup or disaster recovery services are provided, the exact backup frequency, retention period, restoration objectives and service commitments will be defined by the applicable service plan or agreement.

Customers should maintain appropriate independent copies of critical data where required by their business, regulatory or contractual obligations.

12. Intellectual Property

Unless otherwise stated, LAKSIDDH's website, branding, logos, software, documentation, design, text and other proprietary materials are owned by or licensed to LAKSIDDH and may not be copied, modified, distributed or commercially exploited without permission.

13. Suspension and Termination

We may suspend or terminate access to a service where necessary for security, non-payment, abuse, violation of these Terms, violation of applicable law, violation of third-party platform requirements or other legitimate operational reasons.

Where reasonably practicable and legally permissible, we may provide notice before suspension or termination.

14. Refunds

Refund eligibility depends on the applicable service, purchase terms, third-party provider rules and applicable law.

Certain services, including domain registrations, third-party fees, consumed infrastructure resources or customized services, may be non-refundable where permitted by law and clearly disclosed before purchase.

15. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted availability unless a separate written service-level agreement expressly provides such a commitment.

Maintenance, security events, third-party failures, network problems, force majeure events and other factors may affect availability.

16. Disclaimer

To the maximum extent permitted by applicable law, services are provided according to their applicable service description and without warranties that are not expressly stated in writing.

17. Limitation of Liability

To the maximum extent permitted by applicable law, LAKSIDDH shall not be liable for indirect, incidental, special, consequential or punitive losses arising from use of a service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

18. Indemnity

To the extent permitted by applicable law, customers may be responsible for claims arising from their unlawful use of our services, violation of these Terms, infringement of third-party rights or content submitted through their accounts.

19. Privacy

Our processing of personal information is described in our Privacy Policy .

20. Data Deletion

Requests concerning deletion of personal information or account data may be submitted according to our Data Deletion Instructions .

21. Changes to These Terms

We may update these Terms when our services, technology, business practices or legal obligations change.

The current version will be published on this page.

22. Governing Law

These Terms shall be governed by the laws of India, subject to applicable statutory rights and mandatory legal requirements.

Any dispute shall be subject to the jurisdiction of the courts having appropriate jurisdiction over LAKSIDDH, subject to applicable law.

23. Contact

LAKSIDDH SYSTEMS LLP
India
Email: support@laksiddh.com
Website: https://laksiddh.com